Privacy Policy

Introduction to Our Privacy Policy

At BLACKRIDRS LLC, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. As a premier luxury transportation service based in San Diego, California, we understand that your trust is essential to our business. This Privacy Policy outlines our practices regarding data collection and usage across all our services, including airport transfers, corporate travel, special events, and private occasions. By using our services or visiting our website at www.blackridrs.com, you acknowledge that you have read and understood this policy. We are dedicated to maintaining the highest standards of data protection in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect and How We Use It

BLACKRIDRS LLC collects personal information necessary to provide exceptional luxury transportation services and maintain professional communication with our clients. We gather data through various channels to ensure seamless booking, safe transportation, and enhanced customer experiences. The information we collect is used exclusively for legitimate business purposes, including service delivery, customer support, safety and security, and operational improvements.

• Information You Provide Directly: Name, email address, phone number, residential or business address, payment information (credit card details processed securely through third-party payment processors), driver's license information for verification purposes, and special requests or preferences for your transportation needs.
• Information Collected Automatically: IP address, browser type and version, operating system, pages visited on our website, time and date of access, referring website, device identifiers, GPS location data (only when you are actively using our transportation service for navigation and safety purposes), and usage patterns that help us understand how clients interact with our services.
• How We Use Your Information: Processing and confirming transportation reservations, billing and payment processing, communicating service updates and confirmations, enhancing safety and security measures, improving our luxury transportation services and customer experience, complying with legal and regulatory requirements, preventing fraud and unauthorized access, and personalizing your transportation experience based on your preferences and history.

Data Protection, Security, and Your Rights

BLACKRIDRS LLC implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We respect your rights regarding your personal data and provide you with control over how your information is used. Our commitment to data protection extends to all aspects of our operations, from booking systems to chauffeur communications, ensuring that your privacy is maintained throughout your journey with us.

• Data Sharing and Disclosure: We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted service providers (such as payment processors, background check services for chauffeur verification, and GPS navigation providers) only as necessary to deliver our transportation services. We may disclose information when required by law, court order, or government request, and in situations involving potential threats to safety or security.
• Security Measures: We employ industry-standard encryption protocols (SSL/TLS) to protect data transmitted through our website and booking systems. All payment information is processed through PCI-DSS compliant third-party payment gateways. Access to personal information is restricted to authorized personnel who require it for job-related purposes. We maintain secure databases with firewalls and intrusion detection systems. Our chauffeurs undergo thorough background checks and are trained in confidentiality and data protection protocols.
• Your Privacy Rights: You have the right to access, review, and obtain a copy of your personal information held by BLACKRIDRS LLC. You may request correction of inaccurate or incomplete data. You have the right to request deletion of your personal information, subject to legal retention requirements. You may withdraw consent for data processing at any time. Under GDPR and CCPA, you have the right to data portability and to opt-out of certain data processing activities. To exercise any of these rights, please contact us using the information provided in Section 4.

Policy Updates and Contact Information

BLACKRIDRS LLC may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be communicated to you via email or through a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services following any updates constitutes your acceptance of the revised Privacy Policy. The date of the most recent update is displayed at the top of this policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: BLACKRIDRS LLC, San Diego, California. Email: privacy@blackridrs.com. Phone: Available upon request through our website. We are committed to addressing your privacy concerns promptly and professionally. For GDPR-related inquiries, you may also contact our Data Protection Officer. For CCPA-related requests, we will respond within 45 days as required by law.